Our patients are the top priority. We love hearing that we helped and that we made a less than ideal experience tolerable, and in some cases, almost enjoyable. Emergencies are stressful and nobody likes going to the doctor—we know this. Our compassionate staff and experienced physicians work hard to treat patients quickly, correctly, and with respect.
So, you can imagine that we absolutely love to hear we’re doing a good job.
Here’s a taste of what people have been saying about Elite Care (unedited). Sadly, most of the entries are anonymous, so we could have just made them up, for all you know. Guess you’re going to have to trust us — and honestly, who would do that? Especially the last review – I mean, who could make that stuff up?
My son, Hayden, had a bad cold. Having been to Elite Care myself I knew this was the best place. My son has special needs and Dr Spitz and the staff were AMAZING. They were so patient with him and helped us make his visit much more calm. I won’t take my family anywhere else.
I arrived have shortness of breath, chest tightness, and heavy sputum. I was triaged and diagnosed very quickly, and the staff determined I was suffering from Acute Asthmatic Bronchitis. The staff treated me, and soon enough I was feeling great, and was able to walk out the door.
This emergency center is absolutely wonderful. The staff is extremely friendly and the center is beautiful. We had to take our 2 year old to get stitches and they treated her very well. They explained to her what they were doing and gave her a teddy bear to feel safe. They walked my husband and I through everything they were doing. I highly recommend this center.
My daughter could not keep anything down and was sick all night. She had her dance recital the next morning and did not want to miss it. The doctors and nurses at Elite Care were great! They saw us right away and were very professional, kind and caring. My daughter was able to make her dance recital thanks to Elite Care Emergency Center. No wait, awesome care and kind staff – couldn’t ask for a better experience! Thanks Dr. Roberts!
Thanks to Roger, Andy, Kathy, and Dr. Spitz for the exceptional care. This was truly a different type of approach to medical care. The service was beyond exceptional. These people care about what they do and how they do it. Thank you very much.
What a change from the normal emergency room visit. Quick service, very clean, and professional staff. My daughter had an allergic reaction to something she ate and they were able to see her right away. We would have had to wait hours in a standard hospital ER.
No one wants to have to go to the hospital, especially me! Had to go this morning and this Elite Care 24 Hour Emergency Center on Bandera Road was the place I went to. It was a breath of fresh air (literally scrubbed clean?) and a fast route through the receptionist to the triage room to the actual emergency room we are all familiar with in less than FIVE minutes. Yes, five minutes. The doctor saw me after I changed into the ever present patient garb and examined me and blood work was started to diagnose my condition. After prescribing a solution to what made me visit them this morning, they gave me the medicines and checked on me every 10 to 15 minutes or so. After the lab results came back after alleviating my immediate pain, I will be following up with my primary Doctor. The experience was the best from a medical facility I have ever had to go to. This goe s from the receptionist to the two nurses and the doctor who were all professional, courteous and most of all Caring. Thank you for making this uncomfortable visit into a pleasant visit. (Never thought I would say that about going to the hospital!)